1. Return Policy

The following terms and conditions apply to return requests after goods have been shipped or received by customers.

   1.1 Non-Refundable Products

All goods sold are generally non-refundable, except under the following circumstances or where otherwise required by applicable law:

1. Failed Delivery.
2. Wrong Delivery.
3. Goods Damaged During Delivery.

  1.2 Eligible Purchase Channels

Only products purchased directly through **sales@niimbot.my** or the **NIIMBOT Malaysia Online Store** are eligible for return requests under this policy.

  1.3 Products Purchased from Other Retailers

Any NIIMBOT products purchased through other retailers are not covered under the NIIMBOT Malaysia Online Store Return & Refund Policy.

Customers must follow the respective retailer’s return and refund policies.

  1.4 Eligible Conditions for Returns

Customers may submit a return request if any of the following circumstances occur:

**A. Incorrect Items**

– The product received is different from the product originally ordered.
– The product size is incorrect, or the color does not match the details stated in the order summary.
– Items or accessories are missing from the package.

**B. Damaged Items**

– The product is found to be damaged upon receipt.
– The product shows signs of having been tampered with, refurbished, or modified before delivery.

**Return Shipping Fees & Eligibility**

Customers are responsible for all shipping costs incurred when returning products, except where otherwise required by applicable law.

Returns are only applicable to complete products purchased directly through **sales@niimbot.my** or the **NIIMBOT Malaysia Online Store**.

   2. Return Requirements

All returned products must meet the following requirements, subject to applicable consumer protection laws:

  2.1 Return Period

Customers must ship the products back to us within **7 working days** of receiving the goods.

The return shipment date must be supported by a valid postal or courier receipt.

  2.2 Proof of Purchase & Supporting Evidence

Customers are required to provide the following documents and evidence:

– Order invoice number.
– Purchase receipt.
– Unboxing video showing the condition of the package and products upon receipt.

The unboxing video should clearly show any incorrect, missing, damaged, or altered items to support verification of the return request.

Where an unboxing video is unavailable, other reasonable supporting evidence may be considered in accordance with applicable consumer protection laws.

  2.3 Product Condition

Products must be returned in their original condition, together with their original packaging and any complimentary gifts received with the purchase.

All original packaging must remain unused, unmarked, and free from alterations or damage, except where the product or packaging was already damaged upon receipt.

   2.4 Return Packaging

Products must be returned in their original boxes or, at a minimum, in suitable and secure packaging to prevent further damage during return shipment.

  3. Order Modification & Cancellation Restrictions

Once an order has been successfully paid for and confirmed, modifications or cancellations will generally not be permitted, except where otherwise required by applicable law.

Cancellation requests due solely to a change of mind or personal preference will not be accepted.

NIIMBOT Malaysia reserves the right to reject any cancellation or refund request that is deemed ineligible or unreasonable, subject to applicable consumer protection laws.

  4. Refund Policy

A full refund will only be initiated after the returned products have been received and inspected by our return center .

Refunds will be processed once the returned products have been verified and confirmed to meet the requirements outlined in our Return Policy.

The refund method will be determined based on the customer’s original payment method and the applicable payment service provider’s procedures.

  4.1 Refund Methods & Processing Time

All approved refunds will be processed through the customer’s original payment method or another permitted refund method, subject to the payment service provider’s requirements.

Where permitted, refunds may be transferred directly to the customer’s bank account via online bank transfer.

Refunds are expected to be received within 7–14 working days after approval, depending on the processing time of the respective bank or payment service provider.

Additional processing fees may apply depending on the payment method and service provider. Customers will be informed of any applicable charges, subject to applicable laws.

Online bank transfer is recommended as the preferred refund method, where available and permitted by the payment service provider

 Customer Service & Enquiries

For any questions or assistance regarding product returns and refunds, please contact:

Company Name: INSTANT MEDIA SDN BHD

Online Store: NIIMBOT Malaysia

Official Website: https://www.niimbot.my/

Email:  sales@niimbot.my

Contact Number: 012-4395274