1. Cancellation Policy

Customers may request to cancel their orders before the products have been shipped from our warehouse without incurring any additional cancellation fees.To request an order cancellation, customers must contact our customer service team via email or contact  **sales@niimbot.my** **Contact Number:012-4395274**, providing their order number and relevant order details.

We strongly recommend submitting cancellation requests within **12 hours of placing an order** to allow sufficient time for processing before shipment.

Please note that submitting a cancellation request does not automatically guarantee cancellation. All requests are subject to verification of the order’s shipping status and confirmation by our customer service team

Orders that have already been shipped cannot be cancelled and will be subject to our Return Policy.

2. Return Policy

Customers may submit a return request under the following conditions:

**a. Eligible Purchase Channels**

Only products purchased directly from the **NIIMBOT Malaysia Online Store** are covered under this Return Policy.

Products purchased through third-party retailers or other sales channels are not covered under this policy. Customers must refer to the respective retailer’s return and refund policies.

**b. Eligible Conditions for Returns**

Customers may request a return if any of the following situations occur:

**Incorrect Items:**
– The product received is different from the product ordered.
– The product size or color does not match the details stated in the order summary.
– Items or accessories are missing from the package.

**Damaged or Defective Items (Video Evidence Required):**
– The product is found to be damaged upon receipt.
– The product is damaged during shipping or delivery.
– The product is found to be defective upon receipt.

Customers are required to provide clear photo or video evidence showing the product’s condition to support their return request.

**c. Non-Eligible Conditions for Returns**

Return requests may be rejected under the following circumstances, subject to applicable consumer protection laws:

– The product has been damaged due to improper use, negligence, or mishandling by the customer.
– The product has been tampered with, repaired, refurbished, or modified by the customer or an unauthorised third party.
– The customer requests a return solely due to a change of mind, personal preference, or an incorrect purchase decision.

**Important Notes:**

Customers are responsible for return shipping costs, except where otherwise required by applicable law.

All returns are subject to verification and approval by our customer service team.

3. Return Requirements

All returned products must meet the following requirements:

**a. Proof of Purchase**

Customers must provide valid proof of purchase, including the order number and payment confirmation.

**b. Product Condition**

Products must be returned together with their original packaging, accessories, and any complimentary gifts received with the purchase.

All original packaging should be free from unnecessary markings, alterations, or defacement, where reasonably possible.

Customers must ensure that returned products are securely and appropriately packaged to prevent damage during return shipping.

For damaged or defective products, customers should preserve the original condition of the item and provide supporting evidence before returning it.

4. Refund Policy

Refunds for returned products will only be initiated after we have received and inspected the returned items.

All returned products must meet the eligibility requirements outlined in our Return Policy before a full refund can be processed.

For approved order cancellations made before shipment, refunds will be initiated without requiring a product return.

Customers will be notified once their refund request has been reviewed and approved.

5. Refund Methods

Refunds will generally be processed according to the customer’s original payment method.

**a. Online Bank Transfer**

For customers who made payments via online bank transfer, approved refunds will be credited to their bank accounts through online bank transfer.

Refunds are expected to be received within **7–14 business days** after approval.

The time required for the refund to appear in the customer’s account will depend on the processing time of the respective bank.

 

**Customer Service Contact**

For any enquiries regarding order cancellations, returns, or refunds, please contact us at:

**Email:** sales@niimbot.my
**Contact Number:012-4395274
**NIIMBOT Malaysia Online Store**