Shipping & Delivery Policy
*This policy is not applicable to non-tangible products, except where specifically stated.*
1. Shipping Address
We will arrange product deliveries based on the billing address or shipping address provided by customers during the purchase process.
Customers are required to ensure that the shipping address and contact number provided when placing an order are accurate, valid, and reachable.
Important Note: We do not deliver to P.O. Boxes (Post Office Boxes). Deliveries will only be made to valid, legitimate, and complete shipping addresses.
If a customer provides an incorrect shipping address, resulting in an unsuccessful delivery and the return of the goods to our warehouse, NIIMBOT Malaysia shall not be held responsible for any resulting issues or losses attributable to the incorrect address provided.
If the goods are returned to our warehouse and the customer requests re-delivery, the customer will be responsible for the additional shipping charges.
Any applicable re-delivery fees will be communicated to the customer upon receiving the re-delivery request.
2. Change in Shipping Address
If you wish to change your shipping address, please contact our customer service team within 5 hours of placing your order through the following contact details:
Email: sales@niimbot.my
Contact Number: 012-4395274
If a request to change the shipping address is submitted more than 5 hours after order confirmation, the customer will be responsible for any additional charges incurred as a result of the address change.
3. Shipping & Delivery Time
The estimated delivery time is 2–5 working days to the designated shipping address.
Working days are from Monday to Friday, excluding public holidays.
Deliveries are generally scheduled during normal business hours, from 9:00 AM to 5:00 PM, on working days.
Please note that actual delivery times may vary depending on the shipping destination, courier service, and other unforeseen circumstances.
4. Tracking Number
Once our logistics partner has successfully collected the parcel, a tracking number will be made available to the customer.
Shipping updates and delivery notifications may be provided through the following communication channels:
•Email.
•NIIMBOT mobile application.
•SMS (Short Message Service).
Customers may use the tracking number to monitor the delivery status of their parcels.
5. Non-Tangible Products or Services
For non-tangible products or services, order confirmations and receipts will be provided through the following communication channels:
•Email.
•NIIMBOT mobile application.
•SMS (Short Message Service).
Customers may also receive relevant purchase documentation, including:
•Proof of Purchase.
•Invoice.
•Delivery Order (DO).
6. Policy Amendments
NIIMBOT Malaysia reserves the right to modify, amend, or update this Shipping & Delivery Policy at any time when deemed necessary.